1. About this Notice
This Privacy Notice provides information on how Centerprices collects and processes your personal data when you visit our website. It sets out what we do with your personal data and how we keep it secure and explains the rights that you have in relation to your personal data.
2. Who We Are
Centerprices is the Nigeria leading Supply Chain e-commerce marketplace / entrepreneurial empowerment platform. Our platform consists of our membership, entrepreneurs affiliate shops as marketplace, and commission community which connects sellers, retailers with consumers, our 3PL Logistics Service - Boldage Logistics Services Limited, which enables the shipment and delivery of packages to members or consumers, and our payment service with paystack, which facilitates transactions among participants' financial activities on our platform in selected dealings.
This website is operated by members of the centerprices group consist of a tripartite union between Thamvos Products Company Limited, Thamvos Products Manufacturers Multipurpose Cooperative Society Limited and Boldage Logistics Services Limited. Information on our subsidiaries can be found on our website.
Any personal data provided or collected on www.centerprices.com is controlled by the subsidiary that the website relates to.
3. The Data We Collect About You?
Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data in order to provide tailored products and services and in order to analyse and continually improve our products and services. We may collect, use, store and transfer different kinds of personal data for marketing and personal data optimization purposes. CenterPrices also uses Google Digital Marketing to propose targeted offers for certain products and services to our members or customers.
You provide us with your personal data when you register your personal details on our website and transact with the same.
The personal data we collect includes:
Information you provide to us:We receive and store the information you provide to us including your identity data, contact data, biometric data, delivery address and financial data. These types of personal data may include:
contact details (such as your name, postal addresses, phone numbers and email addresses),
demographic information (such as your date of birth, age or age range and gender),
payment information (such as your credit card information and billing address), information provided as part of online questionnaires (such as responses to any customer satisfaction surveys or market research or feedbacks, or testimonies),
online registration information (such as your password and other authentication information),
payment information (such as your debit card information and billing address which not directly on us but the payment gateway Paystack),
information provided as part of online questionnaires (such as responses to any customer satisfaction surveys or market research or feedbacks, or testimonies),
competition entries/submissions, and in certain cases your marketing preferences.
Information we automatically collect/generate or obtain from third parties:We automatically collect and store certain types of information regarding your use of the centerprices marketplace including information about your searches, views, downloads and purchases. In addition, we may receive information about you from third parties including our carriers; payment service providers; merchants/brands; and advertising service providers.
These types of personal data may relate to your device (such as your PC, tablet or other mobile device), your use of our websites (as well as certain third party websites with whom we have partnered), and/or your personal preferences, interests, or geographic location. Examples of these types of information include:
name and age (or predicted age range),
information about your device, operating system, browser and IP address,
unique identifiers associated with your device,
details of web pages that you have visited,
which products you have looked at online (including information about products you have searched for or viewed, purchased or added to an online shopping basket),
how long you spend on certain areas of a website together with the date and time of your visit/usage,
personal data contained within user-generated content (such as blogs and social media postings),
social media user name or ID, and social media profile photo and other social media profile information (such as number of follower
We strive to provide you with choices regarding the Personal Data that you provide to us. Where required by law, if you wish to have your Personal Data used by Centerprices to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tick-box(es) located on the registration form or by answering the question(s) presented by Centerprices representatives. If you decide that you no longer wish to benefit from this personalization, you can opt-out or adjust your preferences at any time by closing your account or by sending an email to centerpricesng@gmail.com. You can close your account by clicking on the appropriate link and following the instructions or by discontinuing subscription. Once your account is closed, all products and services that you access through your account will no longer be available.
4. Cookies and other Identifiers
A cookie is a small file of letters and numbers that we put on your devices if you agree. Cookies allow us to distinguish you from other users of our website, which helps us to provide you with an enhanced browsing experience. For more information about cookies and how we use them, please read our Cookie Notice:
5. How We Use Your Personal Data
We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:
Registering you as a new member.
Processing and delivering your orders.
Managing your relationship with us.
Enabling you to participate in promotions, competitions and surveys.
Improving our website, applications, products and services.
Recommending/advertising products or services which may be of interest to you.
Enabling you to access certain products and services offered by our partners and associates.
Complying with our legal obligations, including verifying your identity where necessary.
Detecting fraud.
6. Legal basis for the processing of Personal Data
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. In almost every case the legal basis will be one of the following:
Consent:For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you
Our legitimate business interests:Where it is necessary for us to understand our customers, promote our services and operate effectively, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights.
Performance of a contract with you:This would also apply where we need to take steps prior to entering into a contract with you. For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and send the product to you.
Compliance with law:Where we are subject to a legal obligation and need to use your personal data in order to comply with that obligation.
Where there is need to credit your dividend, your data would be used to establish certainty.
7. How We Share Your Personal Data
A. We may need to share your personal data with third parties or partners for the following purposes:
Sale of products and services: In order to deliver products and services through our third parties, we may be required to provide your personal data to such third parties.
Working with third party service providers: We engage third parties or partners to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.
Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information may be transferred together with other business assets.
Detecting fraud and abuse: Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with applicable law.
B. When we share your personal data with third parties or partners we: require them to agree to use your data in accordance with the terms of this Privacy Notice, our Privacy Policy and in accordance with applicable law; and only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.
We may transfer your personal data to locations in another country, if this is permissible pursuant to applicable laws in your location. There are inherent risks in such transfers. In the event of international transfers of your personal data, we shall put in place measures necessary to protect your data and ensure the same level of protection available in the country of data origin. We shall continue to respect your legal rights pursuant to the terms of this Privacy Notice and applicable laws in your location.
8. International Transfers
We may transfer your personal data to locations in another country, if this is permissible pursuant to applicable laws in your location. There are inherent risks in such transfers. In the event of international transfers of your personal data, we shall put in place measures necessary to protect your data and ensure the same level of protection available in the country of data origin. We shall continue to respect your legal rights pursuant to the terms of this Privacy Notice and applicable laws in your location.
9. Data Retention
We will take every reasonable step to ensure that your personal data is processed for the minimum period necessary for the purposes set out in this Privacy Notice. Your Personal Data may be retained in a form that allows for identification only for as long as:
A. We maintain an ongoing relationship with you. This will enable us to improve your experience with us and to ensure that you receive communications from us
B. Your Personal Data is necessary in connection with the purposes set out in this Privacy Notice and we have a valid legal basis,
C. The duration of: (i) any applicable limitation period (i.e., any period during which a person could bring a legal claim against us), and We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.
10. Data Security
We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
11. Your Legal Rights
A. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by updating your profile etc.
B. Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, right to ask that we transfer your personal data to a third party, and unsubscribe from our emails and newsletters/blogosphere.
C. Where you wish to permanently delete your data from our website and other applications, you can choose the option of closing your account. You can close your account by clicking on this link and following the instructions. Once your account is closed, all products and services that you access through your account will no longer be available.
D. We can refuse to accede to your request where it is unreasonable or where you have failed to provide additional information necessary to confirm your identity.
12. Data Controllers & Contact
If you have any questions or concerns about Centerprices' Privacy Notice or you are looking for more information on how we process your personal data, or wish to exercise your legal rights in respect of your personal data, please contact the Data Privacy Officer by email at centerpricesng@gmail.com .
We will investigate any complaint about the way we manage Personal Data and ensure that we respond to all substantiated complaints within prescribed timelines.
13. Related Practices and Information
Upon your subscription to our products and services by registering on www.centerprices.com, you did that through your referrer's links, you have by this action accept our terms and conditions:
i. You are automatically a member of Thamvos Products Manufacturers Multipurpose Cooperative Society Limited and to abide on their policies, processes and procedures.
ii. Your annual access fees of Three Thousand Naira Only (N3,000.00) remains the only requirement for membership subscription and to open your online shop.
iii. You have accepted our products by quality and parkaging sizes.
iv. The profit for products sale is achieved when your cluster or community members or referrals shop on our e-commerce marketplace platform which is done via your shop.
v. Personal purchases gives you a marginal earnings of cash coupon per unit product purchased.
vi. All personal purchases attract applicable government taxes eg VAT.
vii. You cannot make payment for products through using your wallet, all earnings in your wallet is withdrawable seamlessly and in real-time.
viii. You can use fund on your wallet to participate in our Shopper's Weekly Game draws.
ix. For every of your referral, the Cooperative pay a cash sum of One Thousand Naira Only(N1,000.00) into your wallet as an Empowerment benefit. This is repeated ones a year upon members renewal of membership.
x. This will be a window of one month renewal period for all users/members without which your earnings would be withheld until your renewal is confirmed.
xi. There is no additional or hidden charges on members during withdrawal of your earnings from your wallet to your commercial bank account.
xii. Payment must be made and receipts confirmed by admin before any order processing.
xiii. Delivery charges is negotiable through 3PL - Boldage Logistics Services Limited or affiliate delivery services.
xiv. Only products uploaded on the platform shall be available for purchase, no phone or email order is available.
Disclaimer on:
i. Products Adverse reaction:
Your skin might be sensitive or allergy to our products - other than these rare occasions, our products are skin, environmentally and health friendly.
ii. Purchases and Delivery:
Every purchase is to be done online and order fulfillment is done at the state delivery centre at the state capital except otherwise requested by the customer which might actually come with a cost. In the future every state shall operate independently taking its order and fulfilling same within the possible lead time. While we wait the future, orders only originate in Lagos and Akwa Ibom State to it's destinations with the delivery cost to be incurred by individuals buyer.
iii. Damages on Transit:
Incase of there's a report of damage on transit over the products, our third party delivery partner shall launch an investigation committee to track the possibility and responsibility then they shall take appropriate action.
iv. Wrong order processing or outliers:
Where the order delivered is/are different from the order placed, our third party delivery partner shall retrieve the order and replace it with the correct order and shall not by liable to any delays associated with the order differences.
v. Bullwipe Logistics
At all time Thamvos Products Company Limited through her partners in logistics shall set up and maintain a green Logistics system to avoid bullwipe.
Payment:
Financial transactions between the customers and the company shall be done strictly online through the encrypted platform on Paystack Titan.
All payments to customers shall be through the online individual wallet. Splitting on registration and Purchases shall be segmented and tracked within the wallet on different fields withdrawable or transfer to individual member's account of his choice without any charge obligations on the customer.
Successful and unsuccessful transactions are reported real-time and reconciliation follow suit.